Welcome to the digital channel of Advance Payments for utility bill payments and more. We introduce our mobile app – TadoomX (hereafter the “App”). This Privacy Policy governs your use of the App and outlines our practices regarding the collection, use, and disclosure of information. NEC and its associate/subsidiary companies take the protection and respect of your personal data seriously and are committed to ensuring it is protected.

By accessing and using the App, you acknowledge that you have read and understood this Privacy Policy (hereafter the “Policy”).

1. What Personal Data Do We Collect?

Personal Data refers to any information that identifies or enables the identification of an individual, either directly or indirectly. We collect this data in the following ways:

1.1 Data You Provide to Us Directly

• Surname, first name, date of birth, postcode, phone number, email address, gender.
• If registering via social media: name, phone number, email address, or other shared information.

2. How and Why We Use Your Personal Data

• To register users for promotions.
• To respond to queries or information requests.
• To administer and improve the App’s functionality.
• To keep the App safe and secure.
• To send marketing information about products and services.
• To analyze App usage and improve user experience.

3. How We Share Your Personal Data

We share your data internally within Tadoom or with authorized third-party service providers for functionality, compliance, or legal obligations, with your consent.

4. Data Storage and Protection

Your data is stored securely in Oman, with compliance to local laws RD 6/2022 and RD 69/2008 for protection.

5. Retention of Data

Data is retained only as long as necessary for business or legal purposes. Some data may be retained post-account closure for tax or legal obligations, with your consent.

6. Your Rights

You may request access, modification, or deletion of your data at any time. Contact us using the details below.

7. Cookies and Tracking

The App uses cookies to enhance your experience. Cookies record browsing information, such as page visits and usage patterns.

8. Security Measures

We implement robust technical and organizational measures to protect your data from unauthorized access or loss.

9. External Links

Links to external websites are not governed by this Policy. Please review the privacy policies of those websites independently.

10. Data of Minors

The App is restricted to users aged 18 and older. Minors must obtain guardian consent to use the App. Unauthorized minor-provided data will be deleted immediately upon discovery.

11. Contact Us

If you have questions about this Policy or wish to exercise your rights, contact us via the “Contact & Help” section of the App or email us at support@tadoomx.om.